Frequently asked questions
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Is this charger compatible with my EV?
Yes! Our charger works with Tesla, BMW, Audi, BYD, and all Type 2 EVs. If you have a Chinese EV like NIO, XPeng, or BYD, simply add the Type 2 to GB/T adapter for seamless compatibility.
How fast does this charger work compared to public charging stations?
Our 11 kW and 22 kW chargers provide up to 3x faster charging than standard home chargers. You no longer have to wait hours at public stations—charge at home or on the go with full control over your time.
Is this charger safe for daily use?
Absolutely! Our charger includes built-in protection against overcharging, power surges, overheating, and short circuits. Plus, it's IP65-rated for durability, making it ideal for Dubai’s climate.
Can I take this charger with me when I travel?
Yes! The charger is lightweight, portable, and easy to store in your trunk. Whether you're charging at home, at work, or on a road trip, you can always stay powered up.
How does the Type 2 to GB/T adapter work?
The Type 2 to GB/T adapter allows Chinese EV owners to charge at any Type 2 station in your city. Simply plug it in, and you’re ready to go—no complicated setup required.
What is the warranty on this charger?
We offer a 1-year warranty covering manufacturing defects. If you experience any issues, contact our support team for assistance or a replacement.
How long does shipping take?
Orders are processed quickly, and delivery typically takes 2-3 weeks. You’ll receive tracking information as soon as your charger ships.